Refund & Cancellation Policy

The plan

• ₹699 a month. Any applicable taxes will be shown before you are charged.
• Launch prices (₹699/month) apply to shops that subscribe by 31 December 2026 and stay the same while the subscription continues. From 1 January 2027 the price is ₹999/month for new subscriptions.
• 14-day free trial. No card is needed to start.
• Payments are processed by Razorpay. Trustcomm never sees or stores your card or bank details.

Cancelling

• You can cancel anytime, from your dashboard.
• Cancelling stops the next renewal. You keep access until the end of the month you have paid for.

If a payment fails or you stop paying

• You get 7 days' grace, and we will email you.
• After that, your shop is paused: your QR code still opens, but tells customers you are not collecting feedback right now. Pay again and everything comes back on the same QR code, with no reprinting.

Refunds

• We do not refund part of a month once it has started. Cancelling stops the next charge, and you keep access until the paid month ends.
• If you are charged twice, charged by mistake, or charged after cancelling, we refund the full amount. Email hello@trustcomm.app; we start the refund within 7 working days, and it reaches you through Razorpay, usually within 5–7 working days after that.